Shipping policy

Last updated: October 23, 2026

US delivery and shipping costs

firrl currently ships to the United States. Standard shipping costs $9.99 USD with tracking included. Orders with a merchandise subtotal of $125 USD or more after discounts, before taxes and shipping, qualify for free standard tracked shipping. The final delivery charge and available service are shown at checkout.

Processing and delivery estimates

Order processing: 1–3 business days before dispatch.
Shipping in transit: 5–8 business days after dispatch.
Estimated total: approximately 6–11 business days from ordering to delivery.

Business days are Monday through Friday, excluding public holidays. Processing and transit are separate. These are estimates, not guaranteed arrival dates; carrier delays, weather and customs checks can affect delivery.

Dispatch and import charges

Orders are sold by VENTUREHATCH LTD, a UK-registered company, and dispatched from China through our fulfillment partner TeamDrop. As with our established fulfillment arrangement, we cover applicable US customs duties, import taxes and carrier clearance fees. You will not be asked to pay import or delivery charges beyond the total shown at checkout. Contact us with your order number and the carrier notice if an additional charge is requested so we can resolve or reimburse a verified import charge.

Tracking included

We email your tracking details after dispatch. Use the link in the shipping confirmation email to follow your parcel. Tracking may take time to show the first carrier scan. If you cannot find your shipping email or need help, contact us with your order number.

Address changes and cancellations

Check your delivery address before paying. Contact us as soon as possible if you need to correct an address, change an item or cancel an order. We will check whether the change is still possible; changes may not be possible once processing or dispatch is complete.

Delayed, missing or damaged orders

If your order has not arrived within the estimate, tracking says delivered but the parcel cannot be found, or an item arrives damaged, contact us with your order number and details. For damage, photographs of the item, packaging and shipping label help us investigate. We work with our fulfillment partner and carrier to resolve delivery issues.

Returns and exchanges

Request an eligible return within 45 days after delivery. Items must meet the conditions in our Returns & Refunds Policy. A $10 return shipping fee applies to change-of-mind refunds to the original payment method; faulty or incorrectly supplied items are handled without that fee.

Contact us

Seller: VENTUREHATCH LTD, trading as firrl (England and Wales company 17003594).
Registered office: Suite 7194a, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom.
Customer support: info@firrl.com; +1 (541) 767-6873. Include your order number where relevant. Do not send full payment-card details.